Privacy Policy

Effective Date: February 5, 2025 | Last Updated: February 5, 2025
CCPA Compliant GDPR Aware

1. Introduction

This Privacy Policy describes how AxisMD LLC, a Wyoming limited liability company doing business as Desklings ("Company," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you use our website, applications, and AI-powered virtual office services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Category	Examples	Purpose
Account Information	Name, email address, phone number, company name	Create and manage your account
Payment Information	Credit card details, billing address	Process subscription payments
Business Information	Business hours, services offered, staff names	Configure AI assistants
Communication Preferences	Notification settings, greeting scripts	Customize service delivery

2.2 Information Collected Automatically

Category	Examples	Purpose
Usage Data	Pages visited, features used, time spent	Improve our services
Device Information	IP address, browser type, operating system	Security and troubleshooting
Call Data	Call duration, timestamps, phone numbers	Provide receptionist services
AI Interaction Data	Transcripts, responses, conversation logs	Deliver and improve AI services

2.3 Information from Third Parties

When you connect third-party services (such as QuickBooks, Stripe, or calendar applications), we receive information necessary to provide integrated functionality. This may include:

• Calendar events and availability
• Invoice and payment data (for Bookkeeper services)
• Customer contact information (for CRM integrations)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve our AI assistant services
• Account Management: Create accounts, process payments, and provide customer support
• Communication: Send service-related notifications, updates, and promotional materials (with your consent)
• Analytics: Understand usage patterns and improve our services
• Security: Detect, prevent, and respond to fraud, abuse, or security incidents
• Legal Compliance: Comply with applicable laws and legal obligations
• AI Training: Improve our AI models using anonymized and aggregated data

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted vendors who assist in providing our services (e.g., cloud hosting, payment processing, telephony)
• Third-Party Integrations: With services you choose to connect (e.g., QuickBooks, Stripe)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

Our Service Providers Include:

• Twilio: Voice and SMS communications
• Deepgram: Speech-to-text transcription
• ElevenLabs: Text-to-speech voice synthesis
• Anthropic: AI language processing
• Supabase: Database and authentication
• Stripe: Payment processing
• Intuit QuickBooks: Accounting integration

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Call recordings and transcripts are retained for 90 days by default. You may request earlier deletion or extended retention based on your business needs. Account data is retained for the duration of your subscription plus 30 days, after which it is deleted unless legally required to retain.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 All Users Have the Right To:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

7.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected].

7.3 European Users (GDPR)

If you are located in the European Economic Area, you have additional rights including:

• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage and improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice in our application

Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

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